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On Call: MTM Call Center Helps Patients Manage Prescriptions

Imagine sitting in your den, chatting with your pharmacist over a cup of coffee. For one uninterrupted hour it’s just you, your prescription medications and your pharmacist — answering your questions. In a partnership with national health plan company WellCare Health Plans, Inc., the UF College of Pharmacy is receiving $2.5 million to establish a Medication Therapy Management Call Center. The call center satisfies a government requirement for health-plan providers of the Medicare prescription drug benefit to provide once a year comprehensive medication review with quarterly follow ups, called Medication Therapy Management (MTM).